Refund policy

Returns & Exchanges
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging and we require a receipt or proof of purchase.

Non-returnable items:
Several types of goods are exempt from being returned. These include gift cards, health and personal care items, as well as perishable goods such as food.

Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Sale items:
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@nvzameen.com and send your item to: NV Zameen Property Styling, Melbourne, Australia.

Shipping:
To return or exchange your product, you must include a tracking number and mail your product to: NV Zameen Property Styling, Melbourne, Australia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.